📋 Blossom Community Guidelines

Effective Date: September 1, 2025
Last Modified: September 1, 2025
Scope: All Blossom Community Services

📋 Article 1 (Purpose and Definitions)

1.1 Purpose

Thank you for using the Blossom Community. This document outlines the necessary guidelines to maintain a respectful community culture for all users.

1.2 Definitions

Community: All social features and community services provided by Blossom
Content: All content that can be created within the community (posts, comments, images, videos, etc.)
User: Blossom members who use community services
Administrators: Blossom employees and contractors who manage and operate the Blossom community

1.3 Purpose of Guidelines

These guidelines establish the rights, obligations, and responsibilities between the community and users regarding the use of Blossom Community services (hereinafter referred to as "Community").

🌍 Article 2 (Community Service Overview)

2.1 Services Provided

Blossom Community provides the following services:

Language Exchange Services

1:1 Language Exchange: Private chat with users worldwide
Language Exchange Matching: Automatic matching based on interests and language level
Conversation Guide: AI-based conversation starter guides and expression suggestions

Group Communities

Language Exchange Groups: Topic-based and language-specific group chat rooms
Study Groups: English learning study groups
Discussion Groups: Discussion groups on various topics

Social Feed

Shared Diaries: Instagram-style shared diary feed
Learning Verification: Sharing learning achievements and progress
Community Boards: Free exchange of opinions and information sharing

Broadcast System

Official Announcements: Official announcements from Blossom administrators
Paid Promotions: Users' paid promotional posts
Event Notifications: Community events and activity announcements

📝 Article 3 (Content Usage)

3.1 Definition of Content

Content refers to all content that can be created within the community (posts, comments, images, videos, voice messages, etc.).

3.2 Content Publicity Scope

Public Access: All community content is set to public access
External Exposure: Content may be exposed to other Blossom users and externally
Search Exposure: Possible external exposure through search engines

3.3 Content Rights

Company Rights: Blossom (operating side) has exclusive rights to all content published within Blossom with public scope
Continuous Use: Published content may continue to be publicly utilized within Blossom services even after account deletion
Commercial Use: Available for commercial purposes such as marketing, promotion, and service improvement

⚠️ Article 4 (Prohibited Content)

4.1 Basic Principles

Within the Blossom Community, users can freely post content without special restrictions. However, content that violates Blossom's operating principles or guidelines may be reported by other users or deleted without notice.

4.2 Prohibited Content Types

Legal Violations

Explicit Content: Content that is obscene or contrary to public order or good morals
Defamation: Content that damages another person's reputation by publicly revealing facts or false facts
Threats: Content that repeatedly causes fear or anxiety

System Security Violations

System Damage: Content that damages, destroys, alters, or forges information systems, data, or programs
Hacking Information: Information about hacking methods or tools that threaten system security
Malicious Code: Information about viruses, trojans, and other malicious programs

Youth Protection Violations

Harmful Media: Content that violates youth protection laws
Gambling: Content related to gambling activities prohibited by law

Privacy and Security Violations

Personal Information Trading: Content that trades personal information in violation of privacy protection laws
Dangerous Materials: Information about manufacturing dangerous materials
State Secrets: Content that discloses state secrets classified by law

Criminal Activities

Crime Incitement: Content that aims to commit crimes or incites or assists in crimes
Impersonation: Posts written by impersonating company representatives or using third-party names

Community Order Violations

Insults and Profanity: Posts containing insults or profanity toward other users or third parties
Spam Posts: Posts that repeatedly post identical or similar content to interfere with legitimate service provision
Advertising Posts: Unauthorized commercial advertisements or promotional posts

🚨 Article 5 (User Reporting and Actions)

5.1 Reportable Reasons

Users can report posts they deem inappropriate for the following reasons, and appropriate technical measures may be taken when reports accumulate.

Community Order Violations

Spam and Advertising: Unauthorized commercial advertisements or repetitive spam posts
Abusive Language: Offensive or hateful expressions toward other users
Explicit Content: Content that stimulates sexual shame or is provocative

Service Abuse

External Link Inducement: Posts that only induce external links
Off-topic Content: Posts unrelated to the board's topic
Other: Posts that users reasonably determine need deletion

5.2 Report Processing Procedure

Report Reception

Report Reception: Receive report content and issue report number
Content Review: Review the reported post content
Judgment Decision: Determine appropriateness of report reason
Action Implementation: Implement appropriate actions and notify results

Processing Deadlines

Urgent Reports: Process within 24 hours
General Reports: Process within 72 hours
Complex Reports: Process within 7 days (with progress updates)

5.3 Actions for Accumulated Reports

Progressive Actions

1st Warning: Written warning for 1 report
2nd Restriction: 7-day restriction on specific features for 2 reports
3rd Suspension: 30-day suspension of entire community access for 3 reports
4th Termination: Permanent account suspension for 4 reports

Report Cancellation and Recovery

Report Cancellation: Reports can be cancelled at the request of reporters or reported users
Account Recovery: Automatic recovery after suspension period expires
Appeal Process: Appeal possible for unfair actions

🛡️ Article 6 (Community Operation Policy)

6.1 Community Culture Building

Mutual Respect

Diversity Respect: Respect for diverse cultures, languages, and perspectives
Constructive Communication: Encourage constructive suggestions and discussions over criticism
Positive Atmosphere: Create a positive and encouraging atmosphere

Learning Focus

Language Learning: Create a healthy discussion environment for English learning
Knowledge Sharing: Free sharing of useful information and experiences
Mutual Help: Kind help for users in difficulty

6.2 Administrator Roles

Community Management

Order Maintenance: Supervise community order and rule compliance
Dispute Mediation: Fair mediation of disputes between users
Policy Establishment: Establish policies for community development

User Support

Technical Support: Resolve technical issues related to community use
Policy Guidance: Guide community use rules and policies
Feedback Collection: Collect and reflect user opinions

🎯 Article 7 (Feature-Specific Usage Rules)

7.1 Language Exchange Services

1:1 Language Exchange

Mutual Respect: Respect for the other party's culture and language level
Healthy Conversations: Only healthy conversations for learning purposes allowed
No Spam: Prohibition of repetitive advertisements or spam messages

Group Chat

Topic Compliance: Only conversations related to the group's topic allowed
Member Limits: Comply with maximum member limits per group
Active Participation: Encourage active participation in group activities

7.2 Social Feed

Shared Diaries

Privacy Protection: Prohibition of exposing others' personal information
Copyright Compliance: Prohibition of unauthorized use of others' works
Healthy Content: Only healthy content related to learning allowed

Bulletin Boards

Board Topics: Write posts appropriate to each board's topic
No Duplicate Posts: Prohibition of duplicate posts with identical content
Appropriate Titles: Use appropriate titles that well represent the content

7.3 Broadcast System

Official Announcements

Administrator Only: Only Blossom administrators can write
Important Information: Announcements of service changes, events, and other important information
Immediate Visibility: Display so all users can see immediately

Paid Promotions

Prior Approval: Prior approval of promotional content required
Cost Payment: Pay the set point cost
Content Restrictions: Prohibition of commercial advertisements or inappropriate content

🔒 Article 8 (Privacy and Data Protection)

8.1 Privacy Protection

Collected Information

Required Information: Basic personal information necessary for service use
Optional Information: Additional information for community activities
Automatic Collection: Information automatically collected during service use

Usage Purposes

Service Provision: Community service provision and operation
Personalization: Personalized services and content provision
Security: Prevention of fraudulent use and service security enhancement

8.2 Privacy Settings

Publicity Scope Settings

Public: Visible to all users
Friends Only: Visible only to users in friend relationships
Private: Only visible to the author

Profile Information Management

Display Information: Choose information to display in profile
Search Permission: Whether to include in other users' search results
Contact Publicity: Set publicity scope of contact information

⚖️ Article 9 (Disclaimers and Liability Limitations)

9.1 User Responsibilities

Post Responsibilities

Full Responsibility: All responsibility for posts written and published by users within the service lies with the user
Content Guarantee: No posts can become the company's official position
Accuracy Guarantee: The company does not guarantee or verify the accuracy, validity, reliability, or truthfulness of post content

Investment Advice Prohibition

No Investment Advice: No posts can be considered as the company recommending specific types of investments or specific stocks
Action Result Responsibility: Results of believing post content or following recommendations are also the user's responsibility
Company Disclaimer: The company bears no responsibility for this

9.2 User Obligations

Self-Judgment

Self-Judgment: Users use services based on their own judgment and responsibility
Content Verification: Users must verify and judge the content of posts written by other users themselves
Dispute Resolution: Disputes regarding post content are resolved autonomously between users

No Company Intervention

No Intervention Obligation: The company has no obligation to intervene in or resolve disputes regarding post content
Mediation Role: Only perform the role of fair mediator when necessary

🚫 Article 10 (Usage Restrictions and Sanctions)

10.1 Usage Restriction Reasons

Guideline Violations

Major Violations: Major violations of these guidelines
Repeated Violations: Repetition of identical violations
Intentional Violations: Intentional guideline violations

Community Order Violations

Harm to Other Users: Actions that harm other users
Service Abuse: Fraudulent use of services
Operation Interference: Actions that interfere with community operation

10.2 Sanction Levels

Progressive Sanctions

1st Warning: Written warning and deletion of the relevant post
2nd Restriction: 7-day restriction on specific features
3rd Suspension: 30-day suspension of entire community access
4th Termination: Permanent account suspension and service use prohibition

Immediate Sanctions

Major Violations: Immediate sanctions for violations that could become legal issues
Repeated Violations: Immediate sanctions for repeated violations in a short period
Organized Violations: Immediate sanctions for organized violations using multiple accounts

10.3 Sanction Removal and Recovery

Automatic Removal

Period Expiration: Automatically removed when sanction period expires
Condition Fulfillment: Automatically removed when sanction removal conditions are met

Manual Removal

Appeal Process: Appeal for unfair sanctions
Review Results: Sanction removal based on appeal review results
Apology and Compensation: Sanction removal after apology and compensation to victims

📞 Article 11 (Inquiries and Appeals)

11.1 Inquiry Channels

General Inquiries

Customer Support: In-app customer support channels
Email: team@blossomdiary.com
Phone: +82-10-5060-1462

Urgent Inquiries

Urgent Reports: When discovering fraudulent use or illegal activities
24-hour Reception: Urgent inquiries available 24 hours
Immediate Response: Immediate response to urgent situations

11.2 Appeal Procedure

Application Method

Application Reception: Write and submit appeal application
Content Review: Detailed review of application content
Fact Verification: Objective verification of related facts
Decision Notification: Notification of review results and decisions

Processing Deadlines

General Appeals: Complete processing within 7 days
Complex Appeals: Complete processing within 30 days
Progress Updates: Provide processing progress and status updates

📅 Article 12 (Guideline Changes and Notifications)

12.1 Change Notifications

Notification Periods

General Changes: Notify 7 days before implementation
Important Changes: Notify 30 days before implementation
Urgent Changes: Immediate changes for urgent reasons

Notification Methods

In-app Notifications: Display major changes as in-app popups
Email Notifications: Send important changes to registered emails
Website Notifications: Post detailed content on official website

12.2 Change Consent

Implied Consent

Consent Period: Considered as consent if no refusal is expressed within the notification period
Refusal Actions: Service use contract termination possible for users who disagree with changes

Explicit Consent

Important Changes: Explicit consent required for legally necessary important changes
Prior Consent: Explicit consent required before applying changes
Consent Refusal: Restriction of relevant service use for users who do not consent

🌍 Article 13 (International Community Operation)

13.1 Multilingual Support

Supported Languages

15 Languages: Korean, English, Japanese, Chinese (Simplified/Traditional), Vietnamese, Thai, Indonesian, Kazakh, Russian, Ukrainian, Mongolian, Spanish, Portuguese, Hindi
Localization: Service provision reflecting cultural characteristics of each language
Translation Support: Multilingual translation of major announcements and guidance

Cultural Consideration

Cultural Respect: Respect for cultural characteristics of each country and region
Religious Consideration: Consideration for various religions and beliefs
Political Neutrality: Neutral attitude toward political views or ideologies

13.2 Regional Operation Policies

Legal Compliance

Local Regulations: Compliance with relevant regulations of each country
Age Restrictions: Compliance with age restriction policies of each country
Content Regulation: Compliance with content regulation policies of each country

Localized Services

Local Time: Service operation based on standard time of each region
Local Events: Events reflecting cultural characteristics of each region
Local Support: Customer support provided in each region's language

⚖️ Article 14 (Governing Law and Jurisdiction)

14.1 Governing Law

Applicable Law: Laws of the Republic of Korea
International Transactions: International agreements such as UN Convention on Contracts for the International Sale of Goods
Dispute Resolution: Arbitration rules of the International Commercial Arbitration Center

14.2 Jurisdiction

First Instance: Seoul Central District Court
Appeal: Seoul High Court
Final Instance: Supreme Court
International Disputes: Seoul Central District Court jurisdiction

📞 Article 15 (Inquiries and Contact)

15.1 Contact Information

Category	Contact	Operating Hours
Privacy Officer	+82-10-5060-1462 team@blossomdiary.com	Weekdays 09:00-18:00
Customer Support Team	In-app Inquiries	24-hour reception
Urgent Inquiries	team@blossomdiary.com	24-hour response

15.2 Inquiry Processing Guide

General Inquiries

Response Time: Within 24 hours
Processing Method: Email or in-app response
Tracking Method: Check progress using inquiry number

Urgent Inquiries

Response Time: Within 4 hours
Processing Method: Immediate response by phone or email
Follow-up Actions: Additional actions and result notifications as needed

📝 Supplementary Provisions

Article 1 (Effective Date)

These guidelines take effect from September 1, 2025.

Article 2 (Relationship with Existing Guidelines)

Existing community usage guidelines are replaced by these guidelines, and existing guidelines apply to actions before the implementation of these guidelines.

Article 3 (Other Matters)

Matters not specified in these guidelines follow relevant laws and Blossom's community operation policies.

These guidelines are regularly reviewed and updated for Blossom Community's continuous development and healthy community culture building.

Inquiries: team@blossomdiary.com
Phone: +82-10-5060-1462
Last Updated: September 1, 2025

Last Updated: 2025-09-01