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Service Terms of Use

🌸 Blossom Terms of Service

🥇 Article 1 (Purpose and Definitions)

1.1 Purpose

These terms govern the relationship between Blossom and Blossom members (hereinafter 'Members') who use Blossom services (hereinafter 'Services'), and aim to enable members to safely and beneficially use the services.

1.2 Definitions

  • Blossom: Comprehensive educational platform for English learning
  • Services: English diary writing, AI tutoring, community, games, media content, and all other services provided by Blossom
  • Member: Users who agree to these terms and use the services

🌼 Article 2 (Service Overview)

2.1 Core Services

Blossom provides the following innovative English learning services:

🌟 AI-Based English Diary Writing

  • Smart Editor: Real-time AI grammar correction and expression improvement suggestions
  • Classic Editor: World's first 'translation diary' system with self-feedback capabilities
  • Multilingual Support: 15 language support for communication with users worldwide
  • Auto Translation: Accurate translation using Google Cloud Translation API

🤖 AI Tutoring System

  • Personalized Learning: Customized English learning plans based on OpenAI GPT technology
  • Real-time Grammar Check: Detailed feedback and improvement suggestions for each sentence
  • Pronunciation Correction: Pronunciation accuracy evaluation using Azure Speech API
  • Vocabulary Expansion: Situational appropriate English expressions and idiom suggestions

🎮 Gamified Learning Platform

  • AI Multiplayer Games: LLM-based personalized difficulty English quizzes
  • Online Multiplayer: Real-time English competition games between users
  • Single Player Games: Learning by category: vocabulary, grammar, speaking, listening, writing
  • Instant Feedback: Real-time scores and detailed explanations

🌍 Global Community

  • Language Exchange: 1:1 language exchange chat with users worldwide
  • Group Chat: Participation in topic-based and language-specific group chat rooms
  • Broadcast System: Community announcements and paid promotion features
  • Social Feed: Instagram-style shared diaries and interactions

📱 Media Learning Platform

  • Blossom TV: Streaming of English animations, short films, and educational documentaries
  • Shorts Platform: TikTok-style English learning video curation
  • News Hub: English news, learning tips, and cultural content
  • Offline Download: Premium content offline viewing feature

🎓 Professional Tutoring

  • 1:1 Video Classes: Real-time English classes with professional tutors
  • Specialized Fields: Conversation, grammar, pronunciation, business, TOEIC, etc.
  • Booking System: Real-time booking status and response time display
  • Learning Progress Tracking: Individual learning achievements and improvement point analysis

💰 Article 3 (Points and Payment System)

3.1 Blossom Points System

  • Point Charging: Various charging packages from 10,000 won to 100,000 won
  • Bonus Benefits: Additional points provided based on charging amount (maximum 20,000P)
  • Payment Methods: Credit card, bank transfer, KakaoPay, NaverPay support
  • Point Exchange: 100 won = 1 Golden Flower exchange rate

3.2 Golden Flower System

  • Acquisition Methods: Diary writing, game participation, community activities, ad viewing
  • Usage: Premium content purchase, tutoring reservations, broadcast advertising
  • Point Conversion: Golden Flowers can be converted to cash-value points
  • Support System: Revenue generation through followers' Golden Flower support

3.3 Premium Services

  • Premium Subscription: Access to all premium features with monthly subscription fee
  • Exclusive Content: Blossom TV premium-only content
  • Ad Removal: Remove all ads for clean learning environment
  • Priority Support: Priority customer support and fast response

🏆 Article 4 (Rewards and Achievement System)

4.1 Daily Rewards

  • 🌼 Flower: 1 reward for writing diary at least once per day
  • 🌸 Blossom: 1 reward for writing diary at least 6 times per week
  • 💐 Bouquet: 1 reward for writing diary at least 28 times per month
  • ⭐ Special Rewards: Additional rewards based on consecutive writing streaks

4.2 Game Rewards

  • Victory Rewards: 50-100 Golden Flowers for game wins
  • Win Streak Bonus: Additional 50 bonus for 3 consecutive wins
  • Daily First Win: 30 bonus for first win of the day
  • Ranking System: Special rewards and badges by tier

4.3 Community Rewards

  • Activity Rewards: Points accumulation for follows, comments, shares, and other community activities
  • Broadcast Advertising: Community promotion possible with 500P~1000P
  • Group Participation: Experience points and points acquisition for language exchange and study group participation

🔐 Article 5 (Security and Privacy Protection)

5.1 Data Security

  • Self-Server Storage: All user data stored on Blossom's own secure servers
  • Encrypted Transmission: Secure data transmission through HTTPS and latest encryption technology
  • Access Restriction: Only authorized employees have limited access to data
  • Regular Security Checks: Monthly security vulnerability checks and improvements

5.2 Privacy Protection

  • Minimum Information Collection: Collect only minimum information necessary for service provision
  • User Consent: Require explicit consent for personal information collection and use
  • Data Retention Period: Automatic deletion within 30 days after service termination
  • No Third-Party Provision: Prohibit personal information provision to third parties without user consent

🌍 Article 6 (International Services and Multilingual Support)

6.1 Supported Languages

15 Language Support: Korean, English, Japanese, Chinese (Simplified/Traditional), Vietnamese, Thai, Indonesian, Kazakh, Russian, Ukrainian, Mongolian, Spanish, Portuguese, Hindi

6.2 Regional Services

  • Korea: Blossom points system, cash withdrawal, gift certificate exchange
  • Japan: Localized payment systems and customer support
  • Taiwan: Traditional Chinese support and local culture-customized content
  • Southeast Asia: Perfect support for Vietnamese, Thai, and Indonesian
  • Europe: Support for Russian, Ukrainian, Spanish, and Portuguese

6.3 Cross-Platform Support

  • Mobile: Perfect support for Android and iOS
  • Desktop: Support for Windows 10/11, macOS, and Linux
  • Synchronization: Real-time data synchronization across all platforms
  • Web Support: Service use through web browsers (under development)

📱 Article 7 (Technology and Infrastructure)

7.1 Core Technology

  • AI Engine: OpenAI GPT, Google Cloud Translation, Azure Speech API
  • Real-time Communication: Real-time data synchronization based on Firebase Firestore
  • Cloud Infrastructure: Self-owned secure servers and Firebase hybrid structure
  • Cross-Platform: Native performance based on Flutter framework

7.2 Performance and Stability

  • 99.9% Uptime: Minimize annual service interruption time
  • Automatic Backup: Daily automatic data backup and recovery system
  • Load Balancing: Automatic server expansion according to user growth
  • Disaster Response: 24-hour monitoring and immediate disaster response

7.3 Updates and Maintenance

  • Regular Updates: Monthly feature improvements and bug fixes
  • User Feedback: Continuous service improvement reflecting user suggestions
  • Backward Compatibility: Backward version compatibility for existing users
  • Gradual Deployment: Gradual deployment system for safe feature releases

⚠️ Article 8 (Usage Restrictions and Sanctions)

8.1 Usage Restriction Reasons

  • Fraudulent Use: Unfair point acquisition through automation tools
  • Community Rule Violations: Defamation of others, spam, inappropriate content posting
  • Copyright Infringement: Unauthorized use and distribution of others' works
  • Legal Violations: Actions that violate relevant laws

8.2 Sanction Levels

  • 1st Warning: Written warning and deletion of relevant content
  • 2nd Restriction: 7-day restriction on specific features
  • 3rd Suspension: 30-day suspension of entire service use
  • 4th Termination: Permanent account suspension and service use prohibition

8.3 Appeal Process

  • Application Period: Within 30 days after sanction notification
  • Review Process: Fair review through independent review committee
  • Result Notification: Notify review results within 14 days
  • Re-review: Re-review request possible for appeal results

🎧 Article 9 (Customer Support and Inquiries)

9.1 Customer Support Channels

  • Email: team@blossomdiary.com
  • In-app Inquiries: Settings > Customer Support > Inquiries
  • Real-time Chat: Weekdays 09:00-18:00 (Korea time)
  • Urgent Inquiries: 24-hour email response

9.2 Support Scope

  • Technical Support: App usage, error resolution, feature inquiries
  • Account Management: Registration, login, password reset
  • Payment Inquiries: Purchase history, refunds, point-related inquiries
  • Privacy: Personal information modification, deletion, transfer requests

9.3 Response Times

  • General Inquiries: Response within 24 hours
  • Urgent Inquiries: Response within 4 hours
  • Technical Issues: Resolution or progress updates within 48 hours
  • Complex Inquiries: Detailed answers within 7 days

👋 Article 10 (Service Termination)

10.1 Termination Methods

  • In-app Termination: Settings > Account Management > Service Termination
  • Email Termination: Termination request to team@blossomdiary.com
  • Automatic Termination: Automatic account deactivation after 1 year of non-use

10.2 Post-Termination Processing

  • Immediate Processing: Process within 24 hours after termination request
  • Data Deletion: Complete deletion of personal information and user data
  • Point Refund: Cash refund of remaining points (processing fees deducted)
  • Subscription Cancellation: Automatic premium subscription cancellation and refund

10.3 Post-Termination Recovery

  • Recovery Period: Account recovery possible within 30 days after termination
  • Recovery Method: Re-registration with same account information
  • Data Recovery: Deleted data cannot be recovered
  • Point Recovery: Re-charging necessary for refunded points

📅 Article 11 (Terms Changes and Notifications)

11.1 Terms Changes

  • Change Reasons: Law revisions, service improvements, policy changes, etc.
  • Prior Notice: Notify changes 30 days in advance
  • User Consent: Apply important changes after user consent
  • Change Effect: Automatically apply after notice period expires

11.2 Notification Methods

  • In-app Notifications: Display major announcements as in-app popups
  • Email Notifications: Send important changes to registered emails
  • Website Notifications: Post detailed content on official website
  • SNS Notifications: Change notifications through official SNS channels

11.3 Objection Process

  • Objection Period: Within 30 days after change notification
  • Objection Method: Submit through email or in-app feedback
  • Review Process: Terms review reflecting user opinions
  • Final Decision: Notify review results within 14 days

⚖️ Article 12 (Governing Law and Jurisdiction)

12.1 Governing Law

  • Applicable Law: Laws of the Republic of Korea
  • International Transactions: International agreements such as UN Convention on Contracts for the International Sale of Goods
  • Dispute Resolution: Arbitration rules of the International Commercial Arbitration Center

12.2 Jurisdiction

  • First Instance: Seoul Central District Court
  • Appeal: Seoul High Court
  • Final Instance: Supreme Court
  • International Disputes: Seoul Central District Court jurisdiction

🪪 Supplementary Provisions

Article 1 (Effective Date)

These terms take effect from September 1, 2025.

Article 2 (Relationship with Existing Terms)

Existing terms are replaced by these terms, and existing terms apply to actions before the implementation of these terms.

Article 3 (Other Matters)

Matters not specified in these terms follow relevant laws and Blossom's service operation policies.

These terms are regularly reviewed and updated for Blossom's continuous development and user experience improvement.

Inquiries: team@blossomdiary.com
Last Updated: September 1, 2025

Last Updated: 2025-09-01